Account :: Fetch! Pet Care of Charlottesville

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Policy Agreement

Pet Service Agreement (PSA)
This agreement, made and entered into this day of February 10, 2022
by and between FETCH! Pet Care of Charlottesville (hereinafter referred to as “FETCH!”) and Releaser/Indemnitor (hereinafter referred to as “Owner”).

For and in consideration of a set fee to Owner as specified in FETCH!'s Work Order, FETCH! agrees to provide loving care for the pets specified in such Work Order.  Such care to include, but not be limited to, the following:  pet care, watering plants as necessary, collecting mail/paper, rotating lights and blinds, and medications as noted on FETCH!'s Work Order.  Additional fees may be charged by FETCH! to Owner for additional services requested by Owner and noted on FETCH!'s Work Order.  There will be an additional late-night charge of $10.00 for requested visits after 9:00 PM.  Emergency calls between Midnight and 6:00 A.M. will be at DOUBLE the listed per visit rate regardless of the cause of the emergency.  Owner will provide all food and supplies.  FETCH! reserves the right to purchase additional food and/or supplies for pet(s) if needed.  Owner agrees to reimburse FETCH! for said additional food and/or supplies which may require FETCH! charging the credit/debit card listed below.

It is understood and agreed between Owner and FETCH! that this agreement contemplates that Owner will be in need of FETCH!'s services from time to time in the future, and it is further understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement, unless altered in writing and signed by the parties herein.  A new agreement must be executed if Owner moves.  Owner will be notified of any price changes prior to new bookings.

It is also hereby agreed that Owner will purchase a lock box to maintain keys and any necessary access codes, properly secured, to Owner's property until such time as Owner ends services.  Keys will ONLY be returned in person to Owner, to Owner's authorized representative.  FETCH! will leave the key in lock box at the last visit if Owner or authorized representative is not present.

In the event of an emergency involving the health of any pet being cared for by FETCH!, Owner hereby authorizes FETCH! to obtain such emergency veterinarian care by veterinarian specified by Owner for Owner's pet(s) as FETCH! may deem necessary.  Owner further authorizes FETCH! to incur veterinarian costs in the name of Owner.  Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary charges.  Owner may incur an additional cost if FETCH! must transport pet(s) to veterinarian or wait at veterinarian.  Unless specified in writing by Owner in the Client Information Sheet, Owner warrants that its pet(s) are current with all of their shots and vaccinations.

FETCH!'s insurance company shall be wholly liable for all claims of injury, death, damage or loss to Owner's pet(s) or property.  As further consideration for the services rendered, Owner agrees to waive and release FETCH! and/or their representatives from any claim for injury, loss, and/or death of Owner's pet(s) and from any claim for loss and/or damage to Owner's property including, but not limited to, that caused by Owner's pet(s).  Owner agrees to be responsible for any claim for injury, loss, and/or death of representative of FETCH! caused by Owner's pet(s) and/or Owner's property.  Owner agrees to be responsible for any damages done at home of any FETCH! representative by Owner's pets at time of boarding, day or evening care performed at the home of FETCH! representative.  If Owner specifically requests that their dog be walked/exercised off-leash, Owner agrees to reimburse FETCH! for up to $500 insurance deductible if a claim is to be submitted for injury/damage sustained while their dog was off-leash. Owner agrees to contract work directly through FETCH!, and not privately with any FETCH! representative, during and for a period of two years following the last date of service performed by any representative of FETCH!.

For the safety and well-being of your pet(s) and the security of your property, third parties are absolutely NOT permitted on the Owner's premises under the terms of this agreement.  Therefore, all parties agree that no other person(s), including Owner's friends, family members and other third-party contractors, shall have access to Owner's pet(s) and/or property during the dates of service except FETCH! and their representatives.  Persons that need to be on the property, will be listed on FETCH!'s Work Order prior to Owner's departure.  FETCH!'s insurance company may not be liable for any claim of injury, death, damage or loss to Owner's pet(s) or property if any third parties are on Owner's premises during the term of FETCH!'s pet care assignment.  

Pet and home care fees will be incurred by Owner and will be charged by FETCH! to Owner's credit/debit card provided to our office at the completion of all said care listed on the Work Order.   A $10 late fee will be incurred if amount owed is not received by FETCH! within 10 days of the end of the service and will continue each month thereafter until paid.  A “Return Check Charge” of no less than $25 will be incurred for all returned checks.  A cancellation charge of 25% of assignment will be applied for assignments cancelled 3 days before assignment starting date.  A cancellation charge of 50% of assignment will be applied for assignments cancelled 1-2 days before assignment starting.  A cancellation charge of 100% of service will be applied for same day cancellations. A one-time consultation charge of $25 will be applied if a consultation is made but the assignment cancelled.  

Any declaration of dissatisfaction with service and/or request for refund must be done within 10 days after completion of service. Refunds will be determined between both Owner and FETCH! and shall be a reasonable amount within the scope of the total cost indicated in the Service Confirmation / Work Order.

Owner agrees to pay a Placement & Referral Fee if Owner directly employs or contracts with any FETCH! domestic worker, independent contractor, former domestic worker, former independent contractor, employee or former employee of FETCH! for a period of Three Hundred and Sixty Five (365) days following the date which Owner last used said worker, contractor or employee for services rendered by FETCH!. In such instances, Owner agrees to pay a fee to FETCH! in the amount of the greater of Five Thousand Dollars ($5,000.00) OR the amount equivalent to one hundred percent (100%) of all revenues earned in the previous Three Hundred and Sixty Five (365) days from the date of said occurrence as a Placement and Referral Fee.

This contract is governed by the laws of the state of Virginia and any actions by the parties to enforce to terms of the contract must be brought in a court of competent jurisdiction in the city of Charlottesville state of Virginia. The prevailing party in any legal action brought under this agreement is entitled to recover their reasonable attorney's fees and costs from the other party.

It is hereby understood that FETCH! will charge the credit/debit card listed below for pet sitting fees and incurred charges.  It is also understood that all fees paid are non-refundable, however a non-transferable credit may be issued by FETCH! and held on file for all unused visits for a period of 12 months from date of notification of cancellation.  Owner is responsible for attorney's costs for any legal action necessary for enforcement of this agreement.



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[First, Last Name] | Owner 				Date



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Sandra Wang | Owner | Fetch! Pet Care of Charlottesville
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